What We Do

LeaseHawk brings cutting-edge technologies that use artificial intelligence and natural language processing to apartment companies and owners. ACE™ is our newest innovation, an all-in-one AI solution for rental prospects, residents, and leasing teams. ACE automates the renter lifecycle and provides deep insights to make apartment management fast and easy. LeaseHawk is your partner to maximizing leasing success, creating happy residents, and driving profitability.

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AI Assistant

Answer every call, chat, text, and email instantly with ACE AI Assistant, 24/7. Equipped with multiple cutting-edge AI layers to create engaging and human-like experiences across your entire digital marketing landscape and on your renters’ favorite communication channels.

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Leasing Automation

Close more leases with ACE as your property expert. Conversationally answers questions, provides real-time pricing and availability, and schedules tours synced with your calendar. Delivers qualified prospects and intelligently nurtures them—saving your team countless hours.

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Resident Automation

ACE is your residents’ 24/7 concierge. Provides instant resources and handles maintenance requests. With ACE, residents stay connected with personalized rent reminders, delinquency notifications, and lease renewals.

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Relationship Management

Your onsite team can easily manage relationships with prospects and residents with LeaseHawk’s easy-to-use CRM. Streamline every communication, sent or received by your team, including texts, calls, and emails.

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Conversation Insights

ACE listens, transcribes, categorizes, analyzes, and summarizes every call and voicemail received by your properties. Get instant transparency into what your renters care about and create easy follow-up actions for your leasing team.

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Agent Insights

ACE instantly scores leasing performance on every call to quickly identify top talent, evaluate skill gaps, and benchmark your team against the rest of the industry. Plus, ACE uses voice biometrics, so agents are automatically identified with no code entry required!

How It Works

LeaseHawk goes beyond tracking, answering, and recording calls. Each features works together to reveal useful and actionable data for your properties. Providing the analytics you need to confidently manage your relationships with renters, marketing effectiveness, and employee performance.

Renter Calls Your Property

1

A renter finds your community online and calls or texts the unique, trackable phone number provided to you by LeaseHawk. The phone number tracks the ad source that the renter is calling from.

These phone numbers can be placed directly on your ad sources and displayed on your property website using DNI (Dynamic Number Insertion).

2

Call Is Routed

The renter’s call is directed to your property’s target phone number and the LeaseHawk CRM. You have the option to choose if the call is directed to simultaneously ring multiple numbers and LeaseHawk CRM users at the property all at once.

Call Is Logged in the CRM

3

All inbound calls from LeaseHawk tracking numbers and any outbound calls your agents make through the CRM are automatically logged.

The CRM is where your leasing team accesses a contact’s entire communication history, listens to call recordings, reads communication transcriptions, and tracks the contacts progress through the leasing pipeline.

4

If the Call Is Answered…

The call is recorded, transcribed, categorized, and then analyzed using AI to provide you deep conversation insights. These insights give you transparency into what happens on every call and saves your team countless hours with instant call summaries and action items.

The recording is also used to provide agent insights. Our AI identifies the leasing strengths and weaknesses demonstrated by the agent who took the call. Performance is measured using a scorecard of best practices and is customizable by you.

All of that data is collected from the call, such as the ad source, call duration, and more, is beautifully presented in LeaseHawk’s reporting.

If the Call Is Not Answered… 

5

ACE™ AI Assistant will step in to handle all missed communications to ensure every renter gets the answers they need, 24/7. This includes all calls, texts, chats, and email.

Using cutting-edge conversational AI, ACE answers any leasing and resident question including guest card collection, real-time pricing and availability, and tour scheduling synced with your team’s calendar.

6

Data is Collected

Finally, all of the data that is collected from all of your communications are available to you in LeaseHawk’s reporting and business intelligence.

Our Integration Partners

LeaseHawk integrates with the systems you love, so you can get the most out of your property’s data.

Our Multifamily Software Increases Everyone’s Productivity

Whether you’re an executive or an on-site leasing professional, LeaseHawk empower success at every level of your organization.

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Executive Suite

At-a-glance statistics provide transparency into the performance of an entire portfolio or individual site.
Business intelligence reporting with a responsive, mobile-first design gives you the flexibility to monitor a property's performance anytime, anywhere.
Centralize your team's processes into one easy-to-use software suite that supercharges existing Property Management System (PMS) data.
Maximize operational efficiencies with ACE™ AI Assistant. It answers prospect communications, collects guests cards and sets appointments, to free your team and allow them to focus on more complex tasks.
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Marketing & Sales

Close the loop on a lead turning into a lease with reliable and accurate call tracking.
Evaluate ad sources in real-time using customizable reports that can be automated or scheduled.
Ensure your ad spend is targeted toward sources that generate the most prospects.
Secure every prospect that your ads generate with ACE™ AI Assistant. It ensures properties never miss a leasing opportunity by answering calls, texts, and chats, 24/7.
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Regional Management

Improve your team's response times by eliminating tedious and time-consuming processes.
Record all calls to gain valuable performance insight. Utilize call recordings as training opportunities with individual team members.
Measure employee call performance with real prospects and compare their scores against the industry average.
Eliminate missed calls and seize every leasing opportunity with ACE™ AI Assistant. It answers common leasing questions, collects guest cards and sets appointments when your leasing team is unavailable.
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Leasing Professionals

Use the LeaseHawk CRM to easily manage tasks, quickly follow-up and stay focused on prospects and upcoming appointments.
Text, email and call residents and prospects from one easy-to-use app, and automatically push important information to your Property Management System (PMS).
The LeaseHawk CRM eliminates manual processes by pre-filling guest card information, saving you lots of time.

Software that helps you work smarter, not harder

You need the tools to measure, refine and improve the leasing experience. LeaseHawk has them.

Conversation Insights

Track your property's phone calls back to specific ads, web pages, social media and offline campaigns. Gain deep insight into which sources produce the most prospects and leads using artificial intelligence. Uncover caller behavior with access to live call recordings and analytics to evaluate the key factors that are driving leads to pick up the phone and call your properties.

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Agent Insights

Evaluate the call performance of your leasing agents. Unlike less-effective secret shopper services, LeaseHawk measures agent performance on every eligible first-time prospect call your properties receive. It gives you a holistic view of your team’s results, so you don’t have to spend countless hours monitoring and evaluating skill gaps.

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AI Assistant

ACE™ AI Assistant is a fully autonomous and omnichannel leasing solution. ACE makes human-like connections by engaging and nurturing your renters, 24/7 across all your digital marketing channels. With ACE on your team, you will elevate productivity and create flexibility in your leasing strategy. Give your renters the ultimate on-demand and personalized experience that only ACE can provide. ACE never sleeps, so you can.

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Reporting & BI

LeaseHawk’s reporting and business intelligence brings all of your data together, so you can easily identify trends and make business decisions. Access meaningful analytics, in real time, or through scheduled reports to easily measure your marketing effectiveness and employee performance by individual site or across your portfolio.

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LeaseHawk Reviews

Read reviews from data-driven multifamily property owners, managers and professionals who use LeaseHawk every day.

Easy to Use Lead Management

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May 28, 2020

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Leasehawk is extremely simple to use and manage. Takes little time to train new associates how to use. The CRM is convenient and allows us to thoroughly respond to all leads in the most efficient manner and quickly as to not take up our entire day. The text feature is awesome and I believe prospects really appreciate the convenience of that.

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Verified G2 Reviewer
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Leasing Consultant

Avid User of LeaseHawk and ACE

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May 28, 2020

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Support is quick, great employees to work with. You can pick up the phone and call them and they will answer rather than a call center. You are able to visit them in their office, they'll come to you, meet with you teams and webinar. The platform itself is user friendly and lots of training available for anyone on your team.

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Admin in Real Estate
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Anonymous

Amazing Leasing Tool

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July 11, 2019

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LeaseHawk helps us monitor how many incoming calls we are getting and where those calls are coming from. It shows which calls were answered, which calls were missed, etc. It shows leads and more. It is really cool to be able to track that.

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LeaseHawk User
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Anonymous

Simple to Use

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February 28, 2019

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I have worked in student housing for the past two years and have used leasehawk for the full duration. This program is very simple to use. Everything is saved so you can easily refer back to it later.

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Torri L.
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Leasing Consultant

Very Reliable Tool

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January 16, 2018

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“I love being able to review calls and send texts to our residents for quick, last minute work orders. I like being able to track what my staff are telling people through the call recordings.”

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Trinity R.
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Property Manager, Adara Communities
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