LeaseHawk Blog

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Latest Posts

Tech

Streamline Apartment Leasing with AI in 2024

Discover the game-changing impact of Artificial Intelligence on multifamily properties in 2024. Explore how ACE™ from LeaseHawk revolutionizes staffing, renter retention, and interactions, setting new standards for efficiency and satisfaction. Unlock the future of multifamily success with AI.

January 18, 2024
Tech

Why You Should Switch to an AI Contact Center

The multifamily industry is shifting to AI contact centers for 24/7 support, scalability, consistent info, smart lead qualification, data insights, cost savings, and happier renters. Learn how the ACE™ AI Contact Center can help your properties stay competitive and offer top-notch service.

October 10, 2023
Tech

5 Ways AI Can Give Your Leasing Team a Boost

Are missed calls causing headaches for your leasing office? Boost your leasing team's performance and your bottom line with Artificial Intelligence (AI). Learn 5 ways to harness the power of AI to bridge the gap and close leases faster.

July 20, 2023
News

UDR Cuts Operational Costs with AI Technology: A Case Study

UDR has seen significant cost savings and increased prospect conversions since implementing ACE™ Virtual Leasing Assistant from LeaseHawk. According to Scott Wesson, UDR’s Chief Digital Officer, “By implementing ACE, UDR is on track to reducing its operating expense for managing calls by 65%.”

May 11, 2023
Tech

2023: The Year of Artificial Intelligence in the Multifamily Industry

2023 is going to be a big year for AI in the multifamily industry. And so far, ACE™ Virtual Leasing Assistant powered by LeaseHawk has already released a host of new enhancements—with even more powerful features to come.

January 30, 2023
News

LeaseHawk Expands Its AI Offering With Nurturing Automation

LeaseHawk announces a new, higher level of artificial intelligence-driven technology to ACE, its cutting-edge virtual leasing assistant. ACE can now automatically nurture highly qualified apartment leads and residents to increase leasing velocity.

October 21, 2022
People

On-Demand Broadcast: How to Tackle Multifamily Labor Shortages

Multifamily Leadership welcomed LeaseHawk to their studio to discuss what new technologies can give leasing teams their time back and fill these often-inevitable gaps. Learn the strategies forward-looking apartment management companies are now using to drive success during this exclusive interview.

September 20, 2022
Events

LeaseHawk is Bringing Big Energy to the Multifamily Women® Summit

Our Hawks are bringing the BIG ENERGY to the Multifamily Women® Summit! We’re excited to join you all for an experience like no other in Phoenix, Arizona. Kick off your Summit countdown by listening to LeaseHawk’s episode on the “Meet the Sponsors” podcast series.

August 29, 2022
Marketing

'Life Hacks' for the Upcoming Multifamily Budget Season

This 2023 budgeting season will be like no other. With growing costs—so much is simply out of our control. But one crucial thing that apartment companies can manage is labor costs. When budget planning, use these three life hacks to make planning easier and focused on growing your bottom line.

August 8, 2022
Tech

Multifamily Gains Greater Understanding, Use of Centralized Leasing

What is centralized leasing? Hint: It's NOT moving all leasing to one centralized location! It’s actually all about using technology. Learn how the industry is using Artificial intelligence (AI)-programmed bots and self-guided tours to alleviate leasing teams.

August 1, 2022
News

ACE Reduces Leasing Office and Call Center Hours for Top Apartment Companies

Learn how top apartment companies ZRS, UDR, REMM Group, and Nicol Investment Company address staffing and operational challenges with AI innovation, ACE™ Virtual Leasing Assistant powered by LeaseHawk.

June 9, 2022
People

What’s a Good Closing Ratio for Leasing Agents?

Leasing is an art and a science. Ready to make it your goal to consistently outperform the industry average? Find out how the average leasing agent performed in 2021 and follow these tips on how to improve your own performance!

April 11, 2022
Tech

The Best Multifamily AI Leasing Agent, from the Experts at LeaseHawk

What does it take to be multifamily’s best digital leasing agent? With more AI leasing tools available than ever before, it can be hard to know which is best for your properties. Read on to see why LeaseHawk’s digital leasing assistant, ACE, tops the competition.

March 14, 2022
News

ZRS Teams Rest Easy While ACE Handles Their Weekend Work

ZRS Management is improving their lease conversions, saving their onsite staff precious work hours, and effectively communicating with prospective residents 24/7 – yes, including weekends. Learn how ACE™ Virtual Leasing Assistant is helping to make it all possible.

February 25, 2022
People

How to Measure and Improve Leasing Agent Performance

Phone leads are your best leads! It’s vital that leasing agents possess the skills to handle prospect calls and their performance be measured accordingly. Learn how our team of expert analysts at LeaseHawk can help you every step of the way.

February 17, 2022
News

Infographic - Insights Inspired by 10 Years of Multifamily Data

LeaseHawk officially ‘hatched’ 10 years ago! Over the last decade, we tracked and recorded over 111M calls, witnessed nearly half of calls missed by leasing offices, and identified 26M prospects for management companies. Find out what our ten-year’s worth of data says about the multifamily industry.

February 2, 2022
People

Understaffed at Your Leasing Office? It’s Time to Pivot Your Hiring Strategy

High turnover rates and low talent pools are creating real concerns for multifamily properties. Operators are using technology to shift how they once did things, including “hiring” AI-powered leasing agents to fill their staffing gaps.

January 25, 2022
News

Infographic - How Properties Fill Staffing Gaps with LeaseHawk

2021 brought continued challenges to the multifamily industry. Despite missed calls on the rise, staffing gaps, and budget constraints, properties with LeaseHawk persevered—and we have the numbers to prove it. Learn how we captured every qualified prospect for our clients and grew their bottom line.

January 18, 2022
Marketing

Today’s Technology Is Driving Revenue Increases While Cutting Expenses

Increasing your property’s revenue and cutting costs in 2022 is critical as we continue into our “new normal” of a post-pandemic era. Learn what tools and strategies you need to increase productivity and expand your bottom line in the new year.

December 28, 2021
People

Property Manager’s Guide to Motivating On-Site Teams

An employee performance program empowers leasing professionals to grow professionally, helps management recognize top talent, and discover new training opportunities. In this guide, you’ll learn the top three ways you can start measuring agent performance to motivate your on-site team.

December 17, 2021
Tech

How to Not Disappoint with Your Apartment Chatbot

Prospects are seeking instant answers from digital resources to make their rental decisions. However, 73 percent won’t use your chatbot again if their experience ends up being a negative one. Be on the lookout for these chatbot mistakes and learn how you can avoid disappointing your prospects.

December 13, 2021
Tech

The Apartment Industry Embraces Automated Leasing

The era of automated leasing is upon us. The pandemic created 10 years’ worth of apartment industry technology in about 100 days, some are saying. But the technology with perhaps the greatest penetration – and growing – are virtual leasing assistants.

November 29, 2021
People

Analyzing Calls is Village Green’s Secret Sauce to Closing Leases

Trying to increase your close rate? It’s time to start paying attention to your prospect calls! Learn how Village Green, one of the nation’s premier apartment companies, analyzes their teams’ call performance to accelerate appointment conversion and close rates.

November 15, 2021
Events

What You Missed at NMHC OPTECH—Explosive Tech Adoption and Growth

After a long hiatus of in-person events, this year’s OPTECH brought everything you could hope for—unparalleled networking and informative sessions in the beautiful landscape of National Harbor, Maryland. Didn’t get a chance to stop by? Here’s a quick summary of what you missed.

November 11, 2021
Events

NMHC OPTECH: Must-See Sessions and Leasing Tech

Between Ferris wheel rides and harbor cruises, you’ll want to make sure your OPTECH agenda is loaded with these must-see sessions and leasing technologies from the best solution providers in our industry.

October 28, 2021
Tech

AI Leasing Agents: The Truth According to Apartment Owners and Managers

Now that AI leasing agents have conquered their early adopter stage, what do multifamily professionals have to say about their experience thus far? Are they truly coming through on their promise to change the way we lease? We asked five multifamily professionals to tell all.

October 13, 2021
People

Missed Calls Are on the Rise

Every missed call is a missed opportunity. In the last 60 days, the industry has seen a 10 percent increase in missed calls—a pervasive problem creating frustrated prospects and lost leases. Find out what savvy management companies are doing to reverse the trend.

September 20, 2021
Events

NAA Apartmentalize: 5 Mind-Blowing Stats and Takeaways

This year, thousands of multifamily professionals enthusiastically welcomed the return of Apartmentalize powered by NAA. There was a lot of knowledge to absorb in just three days. Read on for our key takeaways and stats taken from the event that we think every multifamily professional should know.

September 3, 2021
News

PropTech Security: LeaseHawk Earns SOC 2 Certification

At LeaseHawk, we strive to give our clients the most enjoyable and secure experience possible. Our SOC 2 Type 1 Compliance Certification is an achievement that confirms our commitment to ensuring the security of your data and privacy.

August 30, 2021
News

LeaseHawk’s ACE Proves to be the Prospect-Generator PMA Needed

Internet Listing Services drive hundreds of leads to community websites. But, once prospects are there, it can be difficult to find the information they need. Discover how Property Management Associates (PMA) turned to a robust technology solution, LeaseHawk’s ACE, as a cost-effective solution.

August 25, 2021
Events

Who's Ready for Chicago? 2021 Apartmentalize powered by NAA

Apartmentalize, powered by the National Apartment Association (NAA), is right around the corner, August 31 through September 2 in Chicago, Illinois. If you haven’t yet registered, there’s still time to use the LeaseHawk discount code: EXHGUEST2021.

August 9, 2021
News

For UDR, Removing Friction from Leasing Process Has Operation Margins Soaring

By adding new technology, the diversified multifamily REIT with approximately 52,600 apartment homes, has been able to increase its tour volume, conducting upwards of 40 self-guided tours per day while employing only a fraction of multi-functional office personnel at a given community.

July 28, 2021
Marketing

Calls Are King For Multifamily

Are prospects still calling? Survey says… most definitely yes! According to LeaseHawk user data collected in 2020, over half of the inbound communications received by properties were phone calls. But is your leasing office answering?

July 23, 2021
Tech

5 Things ACE Has Taught Us About Your Renters

ACE™ Virtual Leasing Assistant is diligently working at hundreds of communities across the country to engage with prospects 24/7. From the millions of interactions that ACE has handled, we have learned a lot about your prospective renters—so, we thought we would share!

July 8, 2021
Tech

LeaseHawk’s ACE Takes the Lead on Virtual Leasing Assistants

LeaseHawk’s ACE is the industry leader in this evolving virtual leasing assistant technology, as one of the first to make NLP a reality for its clients. NLP-enabled chatbots create prospect interactions that are more valuable to rental prospects and leasing professionals than other systems.

June 29, 2021
News

Adara Communities Sets 500+ Tours Monthly with ACE

Despite nationwide staff shortages, tours and productivity haven’t slowed down for Adara Communities. ACE™ Virtual Leasing Assistant fills in when leasing staff are unavailable and instantly appeals to wider audiences with different communication styles.

June 28, 2021
Tech

The Most Human AI for Multifamily

Bots that use conversational AI provide the most human-like interactions for your rental prospects. Learn how you can leverage this technology to maximize your ad source spend, increase your rental income, and boost onsite productivity.

June 10, 2021
People

Win the Leasing Game with Agent Performance

What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.

May 26, 2021
News

How Shelton Residential Uses ACE™ to Take Prospects from “Not Now” to “WOW”

Wondering how to take your prospect experience to the next level? Shelton Residential is giving you an inside look at their leasing playbook. Learn how they use LeaseHawk’s AI-powered leasing agent to provide the best prospect experiences, increase tour bookings, and close more leases.

May 18, 2021
News

ACE™ Virtual Leasing Assistant Does More Than Any Chatbot

Virtual leasing is the new normal for the multifamily industry and chatbots have emerged as a critical communication tool. However, not all chatbots are created equal. ACE continues to push the boundaries on what it means to be a “bot”. Here are just a few of the features that make ACE stand apart.

May 12, 2021
Marketing

How to Track Offline Apartment Marketing Campaigns

Clicks and form submissions only get you so far in measuring the success of your marketing campaigns. To get the full picture of how to attribute your marketing success, you need to track your offline campaigns too. Use these three methods to keep track of your offline marketing campaigns.

April 20, 2021
People

The Do’s and Don’ts of Measuring Leasing Team Performance

Do you know how well your leasing team performs on calls? With thousands of dollars being spent on ads, it's important to know how well your prospects are being handled. Follow these do’s and don’ts for measuring leasing team performance at your properties.

April 6, 2021
News

LeaseHawk and Knock Partner to Deliver Best-in-Class Leasing Experience for ZRS Management

ACE™ Virtual Leasing Assistant now integrates with more of the systems you love. We’re excited to announce that LeaseHawk has partnered with Knock, a leading CRM provider for the industry. Our partnership integrates ACE with Knock’s CRM and calendar to keep your guest cards and tours in sync.

March 22, 2021
Marketing

Apartment Marketing Ideas for Spring

Spring is a time for new beginnings and also one of the busiest leasing times! That makes it the perfect time to show off your beautiful community. Take advantage of these Spring apartment marketing tips to help you drive traffic to your community.

March 15, 2021
Marketing

Talk vs. Text: What Do Apartment Prospects Prefer?

Phone calls are the tried-and-true communication method for the multifamily industry, but do prospective renters actually prefer to text instead? See what the data says and how your leasing team can be prepared to answer on the channels that your prospects prefer most.

March 11, 2021
Marketing

Tips & Tricks to Train Your Apartment Community Chatbot

Your chatbot is another member of your leasing team—isn't it time you trained it to be? Use this list of tips and tricks to make your chatbot work its hardest for your apartment communities.

February 24, 2021
People

Choosing a Multifamily Technology Partner vs. Vendor

Before you hire your next vendor, follow these tried-and-true tips for finding a supplier that will be more than just another vendor, but an actual partner for your multifamily business.

February 18, 2021
Tech

Love or Lust: What to Look for in a Multifamily AI Platform

Avoid AI heartbreak! 💔 Don’t be fooled by basic chatbots or voice IVRs that claim to be AI leasing agents. Learn three must-have features to look for, so you can get a truly robust AI platform that you’ll love.

February 10, 2021
Tech

How to Become a Tech-Savvy Property Manager

Are you a tech-savvy property manager? Property managers are now empowered to manage most of their processes with the help of software and technology. In this article, you'll learn lingo, tips, and tricks to build your digital know-how and become tech-savvy in the multifamily industry.

January 28, 2021
People

8 Tips to Improve Leasing Agent Skills

Is your leasing team bringing their "A game" on every prospect call? Learn how PLK Communities' call performance is soaring above the industry, plus 8 tips on how to refine and improve your own leasing team’s skills.

January 13, 2021
Tech

5 Must-Have Apartment Technology Solutions for 2021

Technology adoption is skyrocketing. However, your properties may still have large hurdles to jump, as digitized and touchless processes continue their importance. These five must-have tech solutions are a sure way to positively impact the customer experience of your properties in 2021.

January 6, 2021
News

2020 Wasn’t All Bad: 5 Amazing Multifamily Stories from This Year

We can all agree that the year 2020 has not been the greatest year ever. But it’s not all bad! There was a soaring momentum of technology and despite market stress, our industry remained resilient. Read these 5 amazing multifamily stories to help get your wheels turning and your spirits lifting.

December 14, 2020
Marketing

How to Get More Tours with Less Work

Let’s face it, leasing teams have their plates full. They are tasked with helping residents, conducting tours, responding to inquiries, and much more. So, we are left with the age-old question—how to get more with less. Fortunately, when it comes to apartment tours, there is a solution.

December 14, 2020
Tech

The Future is Here: Self-Leasing Apartments

You’ve heard of self-driving cars, but have you heard of a self-leasing apartment? Learn about one apartment management company that has revolutionized the leasing process and made it nearly autonomous. Watch out Tesla, here comes MAR Companies and their powerful multifamily tech-stack.

November 25, 2020
Events

Not Another Chatbot: Fresh Tech at NMHC OPTECH

Tired of the same old solutions at tradeshows? Us, too. Watch the Opening Pitches during NMHC OPTECH Virtual for introductions to fresh, new multifamily technology. This year there is a total of 55 experts ready to show you their latest and greatest—including LeaseHawk!

November 11, 2020
Events

Take an APTvirtual Braindate with LeaseHawk

Tradeshows may be different, but that won't stop us from connecting. The upcoming APTvirtual promises to bring an experience like none other through virtual exhibits, rewards, and even… matchmaking. You'll want to add these can't-miss "Braindates" to your agenda ASAP before space runs out!

October 27, 2020
News

10 New Skills and Features Learned by ACE™ Virtual Leasing Assistant

Is it just us, or has a lot changed since February? Virtual assistants are now critical for communicating with prospects and residents. ACE is continuously learning to ensure prospects have all the information they need to make informed decisions and provide qualified leads to your leasing team.

October 21, 2020
News

LeaseHawk and LCP360 Partner to Enhance the Virtual Leasing Experience

LeaseHawk, a leader in multifamily leasing software and LCP360, a leading provider in virtual tour solutions have partnered to make the virtual leasing experience easier and more efficient for prospective renters and leasing teams.

October 13, 2020
Tech

5 Conversational Leasing Must-Haves

Conversational leasing tools answer rental prospects’ questions, collect contact information, and schedule community tours. However, not all conversational leasing tools are created equal. To be truly conversational with your rental prospects, your bot should flaunt these five must-have features.

September 28, 2020
Marketing

Move Over Call Centers, Virtual Leasing is Here

From cost to limited flexibility, call center challenges have been hard to overcome in the past. Now, with new virtual leasing tools, you can capture calls, texts, and chats from prospects 24-hours a day. Learn how you can overcome call center challenges by utilizing virtual leasing.

September 17, 2020
Tech

How-To Add Your Chatbot to Google, Yelp, and More

Your property website isn't the only place where prospects want to interact. Learn how to add your chatbot to 3rd-party listing sites like Apartments.com and Google My Business, so prospects can instantly chat, get answers to their common leasing questions, and schedule a tour from anywhere.

September 10, 2020
Marketing

Need More Leads? Try These Apartment Marketing Ideas

Needless to say, this year has been full of curveballs. But that doesn’t mean your marketing has to strike out. If you feel that you’ve exhausted your marketing efforts, think again. Here’s a couple of apartment marketing ideas that are sure to be a home run for lead generation.

August 27, 2020
Events

Happy #APTTeamsDay from LeaseHawk

Apartment Onsite Teams Day is August 12, 2020. We want to show our appreciation to all of the onsite staff in the multifamily industry who haven’t missed a beat during these crazy times. Here are some of our favorite moments captured by leasing teams around the world. Happy #APTTeamsDay!

August 11, 2020
News

LeaseHawk Releases Next-Generation Virtual Leasing Assistant for the Multifamily Industry

LeaseHawk officially announces the availability of ACE, the industry’s first AI-powered, virtual leasing assistant that delivers a consistent, human-like experience through voice, chat, and text.

August 3, 2020
Marketing

3 Ways ACE™ Virtual Leasing Assistant Helps Properties Thrive

With COVID-19, properties are having to rethink their leasing process and adopt new technology to virtually connect with prospective renters. To do this, you need to make sure you have a system in place to respond to every prospective renter that reaches out to your property. ACE is here to help.

July 30, 2020
Marketing

Multifamily Budget Season: Tips for Adapting in 2021

It may feel like your visibility on revenues and forecasts for 2021 are fuzzy at best. With budget season right around the corner, here are a few tips and suggestions for how you can adapt for the rocky road ahead.

July 15, 2020
Marketing

5 Virtual Assistant Benefits You Can’t Afford to Miss

Is your property “virtually open” 24/7? Add a virtual leasing assistant that will ensure you never miss another leasing opportunity. Just make sure you do your homework as not all virtual assistants are created equal. Check out these five virtual assistant benefits you can’t afford to miss.

June 29, 2020
Marketing

Apartment Chatbots: What to Ask Before You Buy

Choosing which chatbot for your multifamily business is not an easy decision. With the list of vendors growing, how do you know which questions to ask to find the solution that’s right for you? Start by asking these 50+ questions before buying a chatbot for your apartment portfolio.

June 16, 2020
Marketing

Rethink Your Leasing Strategy with Virtual and Self-Guided Tours

Tours are essential for closing leases, but which tour type best fits the demands of our current environment and the needs of your communities? We asked the marketing experts at Shelton Residential and MC Companies to help us break-down the different tour types happening in multifamily right now.

June 4, 2020
Tech

50 Questions To Ask a Virtual Leasing Assistant

Whenever prospective renters need answers from your properties, you can rest assured knowing that ACE, the virtual leasing assistant powered by Leasehawk, can answer any call, text, or chat for you. In fact, it can answer over 160 leasing inquiries about your property, this list is just a few!

May 28, 2020
People

What’s Your Plan? Tips for Reopening Apartment Communities

As some communities begin the first phase of reopening, people are looking for cues and guidelines to follow as they venture out in public. How can you create a personal connection from a distance? Follow these tips to help you create an engaging experience through the phases of re-opening.

May 18, 2020
Marketing

Virtual Leasing: Closing Techniques for Leasing Agents

Virtual leasing is the new normal due to stay-at-home orders and social distancing practices. As a leasing agent, you must now rely on digital tools more than ever before. Learn how you can adapt your closing techniques to virtually build relationships, respond to prospects, and close more leases.

May 12, 2020
People

15 Years in the Making: Apartment Virtual Tours

Ready for a little history lesson? Sit back, relax, and let the reminiscing begin! Watch the multifamily industry’s first virtual tour that debuted nearly 15 years ago at the 2005 AIM Conference. See how virtual tours started and how our industry still uses them today.

May 5, 2020
Marketing

Will Your Prospects Talk to a Chatbot? 5 Reasons They Should.

Chatbots make communication simple and direct. They offer 24/7 access, are easy to use, respond instantly and provide the information your renters need. Your community will benefit by implementing one. Discover five reasons why your prospects will want your property to have a chatbot.

April 21, 2020
Marketing

Multifamily Demand for Virtual Leasing is Soaring

The traditional way to show an apartment has been paused and a new way is already on the rise. Demand for virtual touch-less tours is surging from apartment consumers. Although this technology is on the rise due to social distancing, experts predict things won’t go back to the way they were either.

April 14, 2020
Marketing

How Can I Reduce Call Center Costs?

We’re in an unprecedented time where ‘work from home’ is the new normal. If you’re looking to call centers to help with your leasing office's calls, then you know it can be a pricey hit to your budget. Use these 5 tips to nurture every lead and reduce your call center costs at the same time.

April 3, 2020
Tech

What Chatbot is Best for My Apartment Communities?

Consumers are 4x more likely to prefer using a chat box over speaking to a human. It’s time for your properties to offer a virtual experience for your renters. Discover three types of chat solutions and learn which one is the best fit for your multifamily properties.

March 27, 2020
People

5 Ways to Maintain Communication During Uncertain Times

The COVID-19 (Coronavirus) outbreak is a rapidly changing situation. Learn 5 things you can do right away to maintain open communication with your prospects and residents. After all, clear communication is one of the best ways to stay calm and maintain business-as-usual during these uncertain times.

March 18, 2020
Marketing

7 Stats That Show Why You Need to Track Calls

Call tracking helps properties shape the bigger picture on their ROI. Whether it be by helping to fill in the gaps of where leads are coming from, streamlining an advertising budget, or how to staff and train your leasing agents.

March 11, 2020
Events

2020 Institute for Rental Housing Studies (IRHS)

LeaseHawk was a proud sponsor of the 2020 Institute for Rental Housing Studies (IRHS). Last month, this annual event was held in the beautiful mountains of Park City, Utah and welcomed over 75 multifamily executives for four days of outdoor activity and thought-provoking meetings.

March 3, 2020
Tech

Apartments Using AI Have a Competitive Advantage

Artificial Intelligence (AI) has created a new experience standard: fast, easy, accurate and personalized. If your properties invest based on these improvements, you’ll find that implementing AI can deliver a powerful competitive advantage.

February 26, 2020
Tech

What Can an AI Leasing Assistant Do?

AI assistants have streamlined our day-to-day activities. Amazon Alexa and Google Assistant have made the shopping experience faster and simple tasks more convenient than ever. This same technology is available for apartment owners and managers to create better customer experiences.

February 11, 2020
Tech

The State of AI for Apartment Leasing

The State of the Union address brings curiosity to not just the state of our country, but also the state of where the multifamily industry stands. Read the top three highlights of where Artificial Intelligence (AI) stands today and where it’s going for apartment leasing.

February 3, 2020
Marketing

Are You Ready for Some Football? Increase Your Leasing Game Like a Pro

Learn how to win at the leasing game! As Bear Bryant once said, “It’s not the will to win that matters—everyone has that. It’s the will to prepare to win that matters.” Replicate these winning football strategies to turn your team into leasing champions.

January 29, 2020
People

What is Your Leasing Horoscope?

In honor of Chinese New Year, we’re celebrating the Year of the Rat with some astrological fun. Find out how you can improve your leasing according to the traits of your Chinese Zodiac sign!

January 22, 2020
Tech

Your Guide to AI and the Apartment Industry

Artificial Intelligence (AI) is all around us. It's Amazon’s Alexa, Tesla’s self-driving cars and the many new technologies enabling “self-leasing” for the multifamily industry. Learn everything you need to know about AI and how it’s transforming apartment leasing.

January 13, 2020
People

Close the Loop on Problem Solving with CRM Software

A Customer Relationship Management (CRM) app is a perfect way to better answer all these questions while providing the leasing staff with fast response options. Learn how one LeaseHawk clients uses the LeaseHawk CRM and Telephone Performance Analysis (TPA) to close the loop on their problem solving.

December 12, 2019
Tech

Apartment Technology Solutions That Should Be on Your 2020 Radar

To offer the best experience for apartment hunters, you need to make sure you are leveraging the most current technology solutions at your communities. Learn what technology is forecasted to trend in 2020 and how they can give every prospective renter a modern and engaging experience.

December 12, 2019
Marketing

How to Master the Leasing Experience

While renter expectations are getting higher, statistics show the multifamily industry is not keeping up with demand. Learn how you can beat the statistics, so you can track, measure, improve—and ultimately win—the entire leasing experience.

December 5, 2019
Events

Multifamily Leadership Summit: 2019 Highlights and Award Winners

Highlights from the 2019 Multifamily Leadership Summit. Including insights from the Innovation Showcase on how management companies can leverage voice technology to connect with today’s tech-savvy renter, and recognition of this year’s "Best Places to Work Multifamily" awards!

November 25, 2019
People

Our Commitment to Client Success

At LeaseHawk, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Learn about the Hawks that make it all happen for our amazing clients.

November 13, 2019
Events

That's a Wrap: Key Takeaways from OPTECH 2019

This year’s OPTECH showcased more than 130 companies. If you’re feeling a little overwhelmed—just know, you’re not alone. We’ve summed up the best tech and takeaways from the event, so you can get back to the office, put those learnings to work, and be a multifamily maven.

November 7, 2019
Events

2019 OPTECH: Leasing, Tech, and Bots—Oh My!

The upcoming OPTECH conference in Dallas, Texas is sure to be filled with the latest technology. Use this guide to navigate your way through the yellow brick road of vendor booths and get the most out of your conference experience.

November 1, 2019
Tech

AI Takes the Horror Out of Leasing

Don’t be scared and get in the Halloween spirit with this short story about how chilling leasing can be, and the thrill that technology can bring to your leasing processes. Happy Halloween!

October 29, 2019
Marketing

Apartment Marketing Ideas for Winter

Get tips for keeping your leasing spirits high when the season gets slow. Learn how to attract prospects and fill vacancies with these marketing ideas for winter.

October 22, 2019
Tech

How to Increase Your Virtual Leasing Game

It has never been more important for the multifamily industry to embrace virtual leasing technology. Find out what you need to build a “virtual leasing office” and how to increase your virtual leasing game, create an amazing resident experience, and speed up the leasing process for your staff.

October 16, 2019
People

3 Customer Service Myths Every Leasing Office Should Know

Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.

September 20, 2019
Marketing

Apartment Marketing Plan for Leasing Success

Whether you’re marketing a new lease up or trying to fill vacant units, you need to have a solid plan that includes identifying the technology that can help boost your success. Learn 4 tips that can help you optimize your apartment marketing plan.

September 12, 2019
News

LeaseHawk Launches Artificial Intelligence (AI) Solution to Measure Leasing Agent Performance

LeaseHawk has expanded its AI platform to include Agent Performance. It measures leasing agent call performance on all first-time prospect calls. This enables management companies to quickly identify gaps in leasing agent performance and reduce their dependency on costly phone shops.

August 26, 2019
People

It’s Time to Hang Up on Call Centers

It’s no secret that leasing offices miss a lot of calls. Initially it may seem like a great idea for a call center to help pick up the phone—but, the reality is much different. Learn what your prospects will experience when a call center answers instead of your property.

August 22, 2019
Tech

Streamline Apartment Leasing with AI in 2024

Discover the game-changing impact of Artificial Intelligence on multifamily properties in 2024. Explore how ACE™ from LeaseHawk revolutionizes staffing, renter retention, and interactions, setting new standards for efficiency and satisfaction. Unlock the future of multifamily success with AI.

October 20, 2022
Tech

Why You Should Switch to an AI Contact Center

The multifamily industry is shifting to AI contact centers for 24/7 support, scalability, consistent info, smart lead qualification, data insights, cost savings, and happier renters. Learn how the ACE™ AI Contact Center can help your properties stay competitive and offer top-notch service.

October 20, 2022
Tech

5 Ways AI Can Give Your Leasing Team a Boost

Are missed calls causing headaches for your leasing office? Boost your leasing team's performance and your bottom line with Artificial Intelligence (AI). Learn 5 ways to harness the power of AI to bridge the gap and close leases faster.

October 20, 2022
Tech

2023: The Year of Artificial Intelligence in the Multifamily Industry

2023 is going to be a big year for AI in the multifamily industry. And so far, ACE™ Virtual Leasing Assistant powered by LeaseHawk has already released a host of new enhancements—with even more powerful features to come.

October 20, 2022
Tech

Multifamily Gains Greater Understanding, Use of Centralized Leasing

What is centralized leasing? Hint: It's NOT moving all leasing to one centralized location! It’s actually all about using technology. Learn how the industry is using Artificial intelligence (AI)-programmed bots and self-guided tours to alleviate leasing teams.

October 20, 2022
Tech

The Best Multifamily AI Leasing Agent, from the Experts at LeaseHawk

What does it take to be multifamily’s best digital leasing agent? With more AI leasing tools available than ever before, it can be hard to know which is best for your properties. Read on to see why LeaseHawk’s digital leasing assistant, ACE, tops the competition.

October 20, 2022
Tech

How to Not Disappoint with Your Apartment Chatbot

Prospects are seeking instant answers from digital resources to make their rental decisions. However, 73 percent won’t use your chatbot again if their experience ends up being a negative one. Be on the lookout for these chatbot mistakes and learn how you can avoid disappointing your prospects.

October 20, 2022
Tech

The Apartment Industry Embraces Automated Leasing

The era of automated leasing is upon us. The pandemic created 10 years’ worth of apartment industry technology in about 100 days, some are saying. But the technology with perhaps the greatest penetration – and growing – are virtual leasing assistants.

October 20, 2022
Tech

AI Leasing Agents: The Truth According to Apartment Owners and Managers

Now that AI leasing agents have conquered their early adopter stage, what do multifamily professionals have to say about their experience thus far? Are they truly coming through on their promise to change the way we lease? We asked five multifamily professionals to tell all.

October 20, 2022
Tech

5 Things ACE Has Taught Us About Your Renters

ACE™ Virtual Leasing Assistant is diligently working at hundreds of communities across the country to engage with prospects 24/7. From the millions of interactions that ACE has handled, we have learned a lot about your prospective renters—so, we thought we would share!

October 20, 2022
Tech

LeaseHawk’s ACE Takes the Lead on Virtual Leasing Assistants

LeaseHawk’s ACE is the industry leader in this evolving virtual leasing assistant technology, as one of the first to make NLP a reality for its clients. NLP-enabled chatbots create prospect interactions that are more valuable to rental prospects and leasing professionals than other systems.

October 20, 2022
Tech

The Most Human AI for Multifamily

Bots that use conversational AI provide the most human-like interactions for your rental prospects. Learn how you can leverage this technology to maximize your ad source spend, increase your rental income, and boost onsite productivity.

October 20, 2022
Tech

Love or Lust: What to Look for in a Multifamily AI Platform

Avoid AI heartbreak! 💔 Don’t be fooled by basic chatbots or voice IVRs that claim to be AI leasing agents. Learn three must-have features to look for, so you can get a truly robust AI platform that you’ll love.

October 20, 2022
Tech

How to Become a Tech-Savvy Property Manager

Are you a tech-savvy property manager? Property managers are now empowered to manage most of their processes with the help of software and technology. In this article, you'll learn lingo, tips, and tricks to build your digital know-how and become tech-savvy in the multifamily industry.

October 20, 2022
Tech

5 Must-Have Apartment Technology Solutions for 2021

Technology adoption is skyrocketing. However, your properties may still have large hurdles to jump, as digitized and touchless processes continue their importance. These five must-have tech solutions are a sure way to positively impact the customer experience of your properties in 2021.

October 20, 2022
Tech

The Future is Here: Self-Leasing Apartments

You’ve heard of self-driving cars, but have you heard of a self-leasing apartment? Learn about one apartment management company that has revolutionized the leasing process and made it nearly autonomous. Watch out Tesla, here comes MAR Companies and their powerful multifamily tech-stack.

October 20, 2022
Tech

5 Conversational Leasing Must-Haves

Conversational leasing tools answer rental prospects’ questions, collect contact information, and schedule community tours. However, not all conversational leasing tools are created equal. To be truly conversational with your rental prospects, your bot should flaunt these five must-have features.

October 20, 2022
Tech

How-To Add Your Chatbot to Google, Yelp, and More

Your property website isn't the only place where prospects want to interact. Learn how to add your chatbot to 3rd-party listing sites like Apartments.com and Google My Business, so prospects can instantly chat, get answers to their common leasing questions, and schedule a tour from anywhere.

October 20, 2022
Tech

50 Questions To Ask a Virtual Leasing Assistant

Whenever prospective renters need answers from your properties, you can rest assured knowing that ACE, the virtual leasing assistant powered by Leasehawk, can answer any call, text, or chat for you. In fact, it can answer over 160 leasing inquiries about your property, this list is just a few!

October 20, 2022
Tech

What Chatbot is Best for My Apartment Communities?

Consumers are 4x more likely to prefer using a chat box over speaking to a human. It’s time for your properties to offer a virtual experience for your renters. Discover three types of chat solutions and learn which one is the best fit for your multifamily properties.

October 20, 2022
Tech

Apartments Using AI Have a Competitive Advantage

Artificial Intelligence (AI) has created a new experience standard: fast, easy, accurate and personalized. If your properties invest based on these improvements, you’ll find that implementing AI can deliver a powerful competitive advantage.

October 20, 2022
Tech

What Can an AI Leasing Assistant Do?

AI assistants have streamlined our day-to-day activities. Amazon Alexa and Google Assistant have made the shopping experience faster and simple tasks more convenient than ever. This same technology is available for apartment owners and managers to create better customer experiences.

October 20, 2022
Tech

The State of AI for Apartment Leasing

The State of the Union address brings curiosity to not just the state of our country, but also the state of where the multifamily industry stands. Read the top three highlights of where Artificial Intelligence (AI) stands today and where it’s going for apartment leasing.

October 20, 2022
Tech

Your Guide to AI and the Apartment Industry

Artificial Intelligence (AI) is all around us. It's Amazon’s Alexa, Tesla’s self-driving cars and the many new technologies enabling “self-leasing” for the multifamily industry. Learn everything you need to know about AI and how it’s transforming apartment leasing.

October 20, 2022
Tech

Apartment Technology Solutions That Should Be on Your 2020 Radar

To offer the best experience for apartment hunters, you need to make sure you are leveraging the most current technology solutions at your communities. Learn what technology is forecasted to trend in 2020 and how they can give every prospective renter a modern and engaging experience.

October 20, 2022
Tech

AI Takes the Horror Out of Leasing

Don’t be scared and get in the Halloween spirit with this short story about how chilling leasing can be, and the thrill that technology can bring to your leasing processes. Happy Halloween!

October 20, 2022
Tech

How to Increase Your Virtual Leasing Game

It has never been more important for the multifamily industry to embrace virtual leasing technology. Find out what you need to build a “virtual leasing office” and how to increase your virtual leasing game, create an amazing resident experience, and speed up the leasing process for your staff.

October 20, 2022
Tech

Top 5 Reasons to Use AI for Apartment Leasing

Artificial Intelligence (AI) can help you uncover trends and opportunities in minutes, that would normally take days or weeks. Improve your leasing results by putting these five reasons to use AI into practice for your apartment communities.

October 20, 2022
Tech

How AI is Changing the Leasing Experience

In this guest post written by Mike Mueller, LeaseHawk CEO and Multifamily Industry Innovator, you’ll be challenged to rethink the way you lease apartments by learning how to embrace technology—particularly AI—and how it can make an impact on your bottom line.

October 20, 2022
Tech

Tech Trends in Renting: AI-Powered Leasing Assistants

Discover two common types of conversational assistants powered by AI (Artificial Intelligence) and how they can help improve your current leasing experience.

October 20, 2022
Tech

Apartment Tech That’s Heating Up This Summer

It’s summer time and people are on the move and looking for apartment homes. However, apartment tech is not taking a vacation this summer—in fact, it’s raining down on the multifamily industry. Learn how you can work smarter, not harder with technology made for multifamily this summer.

October 20, 2022
Tech

3 Ways to Better Qualify Your Rental Leads

Leasing teams need the means to hone in and concentrate on the most qualified prospects. Learn three ways they can leverage technology to gain greater transparency into who is calling and their leasing intent.

October 20, 2022
Tech

3 AI Solutions That Can Maximize Marketing and Leasing Success

Learn how management companies can increase their ROI with AI solutions to drive cost efficiencies and improve leasing success with three AI (Artificial Intelligence) solutions.

October 20, 2022
Tech

3 Property Management Analytics You Need to Know

You collect and track data surrounding your properties’ renter retention rates, affordability, vacant days and revenue growth. But are you as familiar with your sites’ marketing metrics? Not knowing these three analytics could be costing you big time.

October 20, 2022
Tech

4 Ways to Upgrade Your Property Management System

With our proprietary technology and sophisticated reporting, LeaseHawk allows you to get more out of your existing Property Management System.

October 20, 2022
Tech

Your Guide to Understanding Artificial Intelligence

A technical guide for discovering the constantly evolving world of AI (Artificial Intelligence) and how the technology is used to advance business performance for the multifamily industry and beyond.

October 20, 2022
Tech

5 Insights from Top-Performing Multifamily Owners

Harnessing these five technological advancements can elevate your multifamily business, with tools like virtual reality, SMS messaging and AI giving you an edge.

October 20, 2022
Tech

Technological Advancements in the Multifamily Industry

Technological advancements and other developments are constantly changing the multifamily leasing industry. LeaseHawk CEO, Mike Mueller, shares insights into the next big opportunities.

October 20, 2022
Tech

Four Multifamily Technology Solutions that Are Changing the Way Leasing Agents Do Business

Leverage these essential tools & technology solutions to help your leasing agents stay ahead of the curve in the multifamily industry.

October 20, 2022
Tech

Improve Leasing Communication Performance with HawkEye® BI

It’s a challenge keeping up with communication expectations. Zillow reports that 73% of Millennials expect a reply from a leasing office within a day or less—with many expecting a reply within a few hours. Start improving your communication performance by asking these three simple questions.

October 20, 2022
Tech

Teaching Moment: Using Software to Help Leasing Agents Improve

Learn more about the tools & technology Peak Campus used to drastically improve employee performance within their student housing properties.

October 20, 2022
Tech

5 Ways Artificial Intelligence Will Transform the Apartment Industry

Could artificial intelligence help manage your multifamily properties? Here are five ways artificial intelligence could transform your properties in years to come.

October 20, 2022
Tech

Automation Is Changing the Game for Multifamily

Automated assistants offer a modern approach to the traditional call center for apartment hunters. They pleasantly interact with prospective renters and can answer any questions after hours or when staff is unavailable. Learn 3 ways automated assistants are making properties more productive.

October 20, 2022
Marketing

'Life Hacks' for the Upcoming Multifamily Budget Season

This 2023 budgeting season will be like no other. With growing costs—so much is simply out of our control. But one crucial thing that apartment companies can manage is labor costs. When budget planning, use these three life hacks to make planning easier and focused on growing your bottom line.

October 20, 2022
Marketing

Today’s Technology Is Driving Revenue Increases While Cutting Expenses

Increasing your property’s revenue and cutting costs in 2022 is critical as we continue into our “new normal” of a post-pandemic era. Learn what tools and strategies you need to increase productivity and expand your bottom line in the new year.

October 20, 2022
Marketing

Calls Are King For Multifamily

Are prospects still calling? Survey says… most definitely yes! According to LeaseHawk user data collected in 2020, over half of the inbound communications received by properties were phone calls. But is your leasing office answering?

October 20, 2022
Marketing

How to Track Offline Apartment Marketing Campaigns

Clicks and form submissions only get you so far in measuring the success of your marketing campaigns. To get the full picture of how to attribute your marketing success, you need to track your offline campaigns too. Use these three methods to keep track of your offline marketing campaigns.

October 20, 2022
Marketing

Apartment Marketing Ideas for Spring

Spring is a time for new beginnings and also one of the busiest leasing times! That makes it the perfect time to show off your beautiful community. Take advantage of these Spring apartment marketing tips to help you drive traffic to your community.

October 20, 2022
Marketing

Talk vs. Text: What Do Apartment Prospects Prefer?

Phone calls are the tried-and-true communication method for the multifamily industry, but do prospective renters actually prefer to text instead? See what the data says and how your leasing team can be prepared to answer on the channels that your prospects prefer most.

October 20, 2022
Marketing

Tips & Tricks to Train Your Apartment Community Chatbot

Your chatbot is another member of your leasing team—isn't it time you trained it to be? Use this list of tips and tricks to make your chatbot work its hardest for your apartment communities.

October 20, 2022
Marketing

How to Get More Tours with Less Work

Let’s face it, leasing teams have their plates full. They are tasked with helping residents, conducting tours, responding to inquiries, and much more. So, we are left with the age-old question—how to get more with less. Fortunately, when it comes to apartment tours, there is a solution.

October 20, 2022
Marketing

Move Over Call Centers, Virtual Leasing is Here

From cost to limited flexibility, call center challenges have been hard to overcome in the past. Now, with new virtual leasing tools, you can capture calls, texts, and chats from prospects 24-hours a day. Learn how you can overcome call center challenges by utilizing virtual leasing.

October 20, 2022
Marketing

Need More Leads? Try These Apartment Marketing Ideas

Needless to say, this year has been full of curveballs. But that doesn’t mean your marketing has to strike out. If you feel that you’ve exhausted your marketing efforts, think again. Here’s a couple of apartment marketing ideas that are sure to be a home run for lead generation.

October 20, 2022
Marketing

3 Ways ACE™ Virtual Leasing Assistant Helps Properties Thrive

With COVID-19, properties are having to rethink their leasing process and adopt new technology to virtually connect with prospective renters. To do this, you need to make sure you have a system in place to respond to every prospective renter that reaches out to your property. ACE is here to help.

October 20, 2022
Marketing

Multifamily Budget Season: Tips for Adapting in 2021

It may feel like your visibility on revenues and forecasts for 2021 are fuzzy at best. With budget season right around the corner, here are a few tips and suggestions for how you can adapt for the rocky road ahead.

October 20, 2022
Marketing

5 Virtual Assistant Benefits You Can’t Afford to Miss

Is your property “virtually open” 24/7? Add a virtual leasing assistant that will ensure you never miss another leasing opportunity. Just make sure you do your homework as not all virtual assistants are created equal. Check out these five virtual assistant benefits you can’t afford to miss.

October 20, 2022
Marketing

Apartment Chatbots: What to Ask Before You Buy

Choosing which chatbot for your multifamily business is not an easy decision. With the list of vendors growing, how do you know which questions to ask to find the solution that’s right for you? Start by asking these 50+ questions before buying a chatbot for your apartment portfolio.

October 20, 2022
Marketing

Rethink Your Leasing Strategy with Virtual and Self-Guided Tours

Tours are essential for closing leases, but which tour type best fits the demands of our current environment and the needs of your communities? We asked the marketing experts at Shelton Residential and MC Companies to help us break-down the different tour types happening in multifamily right now.

October 20, 2022
Marketing

Virtual Leasing: Closing Techniques for Leasing Agents

Virtual leasing is the new normal due to stay-at-home orders and social distancing practices. As a leasing agent, you must now rely on digital tools more than ever before. Learn how you can adapt your closing techniques to virtually build relationships, respond to prospects, and close more leases.

October 20, 2022
Marketing

Will Your Prospects Talk to a Chatbot? 5 Reasons They Should.

Chatbots make communication simple and direct. They offer 24/7 access, are easy to use, respond instantly and provide the information your renters need. Your community will benefit by implementing one. Discover five reasons why your prospects will want your property to have a chatbot.

October 20, 2022
Marketing

Multifamily Demand for Virtual Leasing is Soaring

The traditional way to show an apartment has been paused and a new way is already on the rise. Demand for virtual touch-less tours is surging from apartment consumers. Although this technology is on the rise due to social distancing, experts predict things won’t go back to the way they were either.

October 20, 2022
Marketing

How Can I Reduce Call Center Costs?

We’re in an unprecedented time where ‘work from home’ is the new normal. If you’re looking to call centers to help with your leasing office's calls, then you know it can be a pricey hit to your budget. Use these 5 tips to nurture every lead and reduce your call center costs at the same time.

October 20, 2022
Marketing

7 Stats That Show Why You Need to Track Calls

Call tracking helps properties shape the bigger picture on their ROI. Whether it be by helping to fill in the gaps of where leads are coming from, streamlining an advertising budget, or how to staff and train your leasing agents.

October 20, 2022
Marketing

Are You Ready for Some Football? Increase Your Leasing Game Like a Pro

Learn how to win at the leasing game! As Bear Bryant once said, “It’s not the will to win that matters—everyone has that. It’s the will to prepare to win that matters.” Replicate these winning football strategies to turn your team into leasing champions.

October 20, 2022
Marketing

How to Master the Leasing Experience

While renter expectations are getting higher, statistics show the multifamily industry is not keeping up with demand. Learn how you can beat the statistics, so you can track, measure, improve—and ultimately win—the entire leasing experience.

October 20, 2022
Marketing

Apartment Marketing Ideas for Winter

Get tips for keeping your leasing spirits high when the season gets slow. Learn how to attract prospects and fill vacancies with these marketing ideas for winter.

October 20, 2022
Marketing

Apartment Marketing Plan for Leasing Success

Whether you’re marketing a new lease up or trying to fill vacant units, you need to have a solid plan that includes identifying the technology that can help boost your success. Learn 4 tips that can help you optimize your apartment marketing plan.

October 20, 2022
Marketing

Budgeting for Artificial Intelligence in 2020

It’s budget season! Trends are continuing to evolve in the multifamily industry and it’s time to plan ahead for your AI investment. Use this guide to help you start the process to getting your team on board to fit AI into your 2020 budget.

October 20, 2022
Marketing

Lead Scoring 101: How to Prioritize Follow-Up Activity

Learn the basics of lead scoring! You’ll be surprised at how a simple lead score for each of your phone calls can unlock a wealth of knowledge to reveal your most effective ad sources and organize your leasing team’s follow-up activities.

October 20, 2022
Marketing

3 Reasons Why Phone Leads Are Your Best Leads

The leads calling your properties are most likely to be the most qualified. Learn three reasons why it's important to not only optimize for better website lead generation, but for getting your prospects to pick up the phone too.

October 20, 2022
Marketing

Closing Techniques for Your Apartment Leasing Team

How you interact with prospects can be the determining factor on whether you close a lease or not. Particularly in the multifamily industry, future residents desire a sense of community and involvement from their leasing professionals. Improve your selling strategy with these key industry tips.

October 20, 2022
Marketing

Top 4 Multifamily Marketing Challenges

Learn how to combat missed calls, low appointment conversion, and advertising inefficiencies. Don’t let these hurdles keep you from reaching your leasing goals.

October 20, 2022
Marketing

6 Tips to Increase Traffic to Your Apartment Community

In a competitive multifamily housing market, every advantage counts when it comes to driving traffic to your apartment community. These six suggestions can entice prospective tenants into calling your community and scheduling a tour.

October 20, 2022
Marketing

Your Season-by-Season Apartment Marketing Guide

Apartment marketing tips and messaging strategies for the spring, summer, fall, and winter seasons. Maximize your sales year-round with this guide.

October 20, 2022
Marketing

How to Implement Apartment Call Tracking Without Affecting Your SEO

Learn how to maintain your website's search engine optimization (SEO) while using call tracking with dynamic number insertion (DNI). Make your call tracking and SEO efforts work in harmony.

October 20, 2022
Marketing

Multifamily Leasing Tips: Understanding Your Gen Z Audience

Fasten your seat belts and get ready to welcome Generation Z to your multifamily marketing plan and customer service efforts. Learn how to use authentic marketing, and technology to attract and retain the newest generation of renters to your properties.

October 20, 2022
Marketing

Track Calls to Leases in 3 Easy Steps

Quick, which ad sources generate the most calls to your multifamily property? What about prospects? Leases? If you don’t know, you could be wasting money on advertising that isn’t paying off. Here’s 3 easy steps you can use to track calls to leases!

October 20, 2022
Marketing

The 5 Rules of SMS Texting

Over 81% of American adults use their phone to send SMS (Short Message Service) text messages, making it the #1 mobile phone activity. So, why aren’t apartment professionals tapping into this highly-used activity for business?

October 20, 2022
Events

LeaseHawk is Bringing Big Energy to the Multifamily Women® Summit

Our Hawks are bringing the BIG ENERGY to the Multifamily Women® Summit! We’re excited to join you all for an experience like no other in Phoenix, Arizona. Kick off your Summit countdown by listening to LeaseHawk’s episode on the “Meet the Sponsors” podcast series.

October 20, 2022
Events

What You Missed at NMHC OPTECH—Explosive Tech Adoption and Growth

After a long hiatus of in-person events, this year’s OPTECH brought everything you could hope for—unparalleled networking and informative sessions in the beautiful landscape of National Harbor, Maryland. Didn’t get a chance to stop by? Here’s a quick summary of what you missed.

October 20, 2022
Events

NMHC OPTECH: Must-See Sessions and Leasing Tech

Between Ferris wheel rides and harbor cruises, you’ll want to make sure your OPTECH agenda is loaded with these must-see sessions and leasing technologies from the best solution providers in our industry.

October 20, 2022
Events

NAA Apartmentalize: 5 Mind-Blowing Stats and Takeaways

This year, thousands of multifamily professionals enthusiastically welcomed the return of Apartmentalize powered by NAA. There was a lot of knowledge to absorb in just three days. Read on for our key takeaways and stats taken from the event that we think every multifamily professional should know.

October 20, 2022
Events

Who's Ready for Chicago? 2021 Apartmentalize powered by NAA

Apartmentalize, powered by the National Apartment Association (NAA), is right around the corner, August 31 through September 2 in Chicago, Illinois. If you haven’t yet registered, there’s still time to use the LeaseHawk discount code: EXHGUEST2021.

October 20, 2022
Events

Not Another Chatbot: Fresh Tech at NMHC OPTECH

Tired of the same old solutions at tradeshows? Us, too. Watch the Opening Pitches during NMHC OPTECH Virtual for introductions to fresh, new multifamily technology. This year there is a total of 55 experts ready to show you their latest and greatest—including LeaseHawk!

October 20, 2022
Events

Take an APTvirtual Braindate with LeaseHawk

Tradeshows may be different, but that won't stop us from connecting. The upcoming APTvirtual promises to bring an experience like none other through virtual exhibits, rewards, and even… matchmaking. You'll want to add these can't-miss "Braindates" to your agenda ASAP before space runs out!

October 20, 2022
Events

Happy #APTTeamsDay from LeaseHawk

Apartment Onsite Teams Day is August 12, 2020. We want to show our appreciation to all of the onsite staff in the multifamily industry who haven’t missed a beat during these crazy times. Here are some of our favorite moments captured by leasing teams around the world. Happy #APTTeamsDay!

October 20, 2022
Events

2020 Institute for Rental Housing Studies (IRHS)

LeaseHawk was a proud sponsor of the 2020 Institute for Rental Housing Studies (IRHS). Last month, this annual event was held in the beautiful mountains of Park City, Utah and welcomed over 75 multifamily executives for four days of outdoor activity and thought-provoking meetings.

October 20, 2022
Events

Multifamily Leadership Summit: 2019 Highlights and Award Winners

Highlights from the 2019 Multifamily Leadership Summit. Including insights from the Innovation Showcase on how management companies can leverage voice technology to connect with today’s tech-savvy renter, and recognition of this year’s "Best Places to Work Multifamily" awards!

October 20, 2022
Events

That's a Wrap: Key Takeaways from OPTECH 2019

This year’s OPTECH showcased more than 130 companies. If you’re feeling a little overwhelmed—just know, you’re not alone. We’ve summed up the best tech and takeaways from the event, so you can get back to the office, put those learnings to work, and be a multifamily maven.

October 20, 2022
Events

2019 OPTECH: Leasing, Tech, and Bots—Oh My!

The upcoming OPTECH conference in Dallas, Texas is sure to be filled with the latest technology. Use this guide to navigate your way through the yellow brick road of vendor booths and get the most out of your conference experience.

October 20, 2022
Events

Everything We Learned About AI at Apartmentalize

With over 85 sessions and 550 cutting-edge suppliers, there was a lot to soak in at this year’s Apartmentalize Conference in Denver, Colorado. And just in case you couldn’t make it, we’ve summarized (almost) everything we learned about the event’s hottest topic: Artificial Intelligence (AI).

October 20, 2022
Events

Discover Tech to Help You Close Leases at Apartmentalize

The 2019 Apartmentalize Conference and Exposition powered by the National Apartment Association (NAA) is almost here! Discover three tech-inspired sessions you should definitely attend this year.

October 20, 2022
Events

3 Tech Talks Empowering Women in Multifamily

LeaseHawk was honored to be a part of the first annual Multifamily Leadership Women’s Summit 2019. More than sixty multifamily professionals were hosted at LeaseHawk Headquarters for an afternoon of networking and three mini-sessions focused on technology for the multifamily industry.

October 20, 2022
Events

3 Tech Trends We Learned at OPTECH

If you didn't get a chance to attend the 2018 NMHC OPTECH Conference & Exposition, don't fear! We've compiled three of the top tech trends discussed at the conference that are sure to affect the future of multifamily.

October 20, 2022
Events

Top Tips for Attending the 2018 OPTECH Conference & Exposition

The NMHC OPTECH Conference and Exposition, November 14 – 16, is one of the industry’s leading multifamily conferences. With these tips and must-do activities, be prepared for an insightful and informative conference.

October 20, 2022
Events

LeaseHawk at OPTECH: How Fast Is Your Leasing Team?

Join LeaseHawk at the Marketplace Stage during the 2018 NMHC OPTECH Conference & Exposition. Presenting: How Fast Is Your Leasing Team? LeaseHawk Knows. Learn three practices to measure your leasing team’s communication performance, as well as see our latest business intelligence developments.

October 20, 2022
Events

Disruption Is Knocking: Reshaping the Future of Multifamily

Learn who is predicted to disrupt the multifamily industry, how they plan to battle for your renters, and how you can embrace them into your business from Mike Mueller's ground-breaking keynote session at the 2017 Multifamily Leadership Summit.

October 20, 2022
Events

LeaseHawk at Apartmentalize: Learn How to Analyze Your Leasing Data

LeaseHawk is proud to be a participating Learning Zone speaker at the 2018 Apartmentalize Conference & Exposition powered by NAA. Add "Gathering, Analyzing and Harnessing Data in the Leasing Process," on Fri., June 15 @ 1:45 p.m. (Booth 3131, Stage A) to your agenda!

October 20, 2022
Events

3 Must-Do’s at Apartmentalize Powered By NAA

Heading to Apartmentalize powered by NAA? The line-up for 2018 includes attendance of nearly 10,000 multifamily professionals and VIP keynote speakers including Mike Rowe and Alex Rodriguez. Make your four-day experience at Apartmentalize stress-free with these three must-do’s for your agenda.

October 20, 2022
Events

2017 NMHC OPTECH Conference & Exposition

LeaseHawk joined more than 1,700 apartment executives and technology partners at the 2017 National Multifamily Housing Council (NMHC) OPTECH Conference & Exposition in Las Vegas, Nevada. Learn 3 key takeaways from the event that are bound to be big trends for multifamily.

October 20, 2022
People

On-Demand Broadcast: How to Tackle Multifamily Labor Shortages

Multifamily Leadership welcomed LeaseHawk to their studio to discuss what new technologies can give leasing teams their time back and fill these often-inevitable gaps. Learn the strategies forward-looking apartment management companies are now using to drive success during this exclusive interview.

October 20, 2022
People

What’s a Good Closing Ratio for Leasing Agents?

Leasing is an art and a science. Ready to make it your goal to consistently outperform the industry average? Find out how the average leasing agent performed in 2021 and follow these tips on how to improve your own performance!

October 20, 2022
People

How to Measure and Improve Leasing Agent Performance

Phone leads are your best leads! It’s vital that leasing agents possess the skills to handle prospect calls and their performance be measured accordingly. Learn how our team of expert analysts at LeaseHawk can help you every step of the way.

October 20, 2022
People

Understaffed at Your Leasing Office? It’s Time to Pivot Your Hiring Strategy

High turnover rates and low talent pools are creating real concerns for multifamily properties. Operators are using technology to shift how they once did things, including “hiring” AI-powered leasing agents to fill their staffing gaps.

October 20, 2022
People

Property Manager’s Guide to Motivating On-Site Teams

An employee performance program empowers leasing professionals to grow professionally, helps management recognize top talent, and discover new training opportunities. In this guide, you’ll learn the top three ways you can start measuring agent performance to motivate your on-site team.

October 20, 2022
People

Analyzing Calls is Village Green’s Secret Sauce to Closing Leases

Trying to increase your close rate? It’s time to start paying attention to your prospect calls! Learn how Village Green, one of the nation’s premier apartment companies, analyzes their teams’ call performance to accelerate appointment conversion and close rates.

October 20, 2022
People

Missed Calls Are on the Rise

Every missed call is a missed opportunity. In the last 60 days, the industry has seen a 10 percent increase in missed calls—a pervasive problem creating frustrated prospects and lost leases. Find out what savvy management companies are doing to reverse the trend.

October 20, 2022
People

Win the Leasing Game with Agent Performance

What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.

October 20, 2022
People

The Do’s and Don’ts of Measuring Leasing Team Performance

Do you know how well your leasing team performs on calls? With thousands of dollars being spent on ads, it's important to know how well your prospects are being handled. Follow these do’s and don’ts for measuring leasing team performance at your properties.

October 20, 2022
People

Choosing a Multifamily Technology Partner vs. Vendor

Before you hire your next vendor, follow these tried-and-true tips for finding a supplier that will be more than just another vendor, but an actual partner for your multifamily business.

October 20, 2022
People

8 Tips to Improve Leasing Agent Skills

Is your leasing team bringing their "A game" on every prospect call? Learn how PLK Communities' call performance is soaring above the industry, plus 8 tips on how to refine and improve your own leasing team’s skills.

October 20, 2022
People

What’s Your Plan? Tips for Reopening Apartment Communities

As some communities begin the first phase of reopening, people are looking for cues and guidelines to follow as they venture out in public. How can you create a personal connection from a distance? Follow these tips to help you create an engaging experience through the phases of re-opening.

October 20, 2022
People

15 Years in the Making: Apartment Virtual Tours

Ready for a little history lesson? Sit back, relax, and let the reminiscing begin! Watch the multifamily industry’s first virtual tour that debuted nearly 15 years ago at the 2005 AIM Conference. See how virtual tours started and how our industry still uses them today.

October 20, 2022
People

5 Ways to Maintain Communication During Uncertain Times

The COVID-19 (Coronavirus) outbreak is a rapidly changing situation. Learn 5 things you can do right away to maintain open communication with your prospects and residents. After all, clear communication is one of the best ways to stay calm and maintain business-as-usual during these uncertain times.

October 20, 2022
People

What is Your Leasing Horoscope?

In honor of Chinese New Year, we’re celebrating the Year of the Rat with some astrological fun. Find out how you can improve your leasing according to the traits of your Chinese Zodiac sign!

October 20, 2022
People

Close the Loop on Problem Solving with CRM Software

A Customer Relationship Management (CRM) app is a perfect way to better answer all these questions while providing the leasing staff with fast response options. Learn how one LeaseHawk clients uses the LeaseHawk CRM and Telephone Performance Analysis (TPA) to close the loop on their problem solving.

October 20, 2022
People

Our Commitment to Client Success

At LeaseHawk, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Learn about the Hawks that make it all happen for our amazing clients.

October 20, 2022
People

3 Customer Service Myths Every Leasing Office Should Know

Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.

October 20, 2022
People

It’s Time to Hang Up on Call Centers

It’s no secret that leasing offices miss a lot of calls. Initially it may seem like a great idea for a call center to help pick up the phone—but, the reality is much different. Learn what your prospects will experience when a call center answers instead of your property.

October 20, 2022
People

Apartment Call Centers – Weighing the Pros and Cons

Leasing offices are bursting with activity from property tours, the phone ringing constantly, and residents coming in with requests. It is nearly impossible to answer every call that comes in. Consider these pros and cons before hiring a call center or answering service to help your properties.

October 20, 2022
People

The Mystery Shop is History

For decades, mystery shops have been the go-to method for measuring employee performance. But, do they really give you the concrete data needed to help determine training, hiring and termination needs? Learn new methodologies to measure how effective your employees are at leasing apartments.

October 20, 2022
People

How Many Touches Does It Take to Close a Lease?

It’s rare for a prospect to sign a lease after just one interaction with your property, which means follow up from your leasing agents is key. It takes an average of four to six outbound communications for every inbound communication to close a lease.

October 20, 2022
People

Build a Leasing Agent Telephone Script that Converts

7 things to consider when writing a multifamily phone script.

October 20, 2022
People

How Your Multifamily Software Can Help You Make Better Staffing Decisions

Analyze and score employee phone call performance with LeaseHawk's Telephone Performance Analysis. Set benchmarks against the multifamily industry average.

October 20, 2022
People

Why LeaseHawk is the Coolest Tech Company in Arizona

The Phoenix metro area is home to some big tech names. Companies like Yelp, GoDaddy, and DoubleDutch all have taken root here in the desert. With hundreds of technology start-ups and even more tech jobs on the market—you may have asked yourself, “What’s the coolest tech company in Arizona?”

October 20, 2022
News

UDR Cuts Operational Costs with AI Technology: A Case Study

UDR has seen significant cost savings and increased prospect conversions since implementing ACE™ Virtual Leasing Assistant from LeaseHawk. According to Scott Wesson, UDR’s Chief Digital Officer, “By implementing ACE, UDR is on track to reducing its operating expense for managing calls by 65%.”

October 20, 2022
News

LeaseHawk Expands Its AI Offering With Nurturing Automation

LeaseHawk announces a new, higher level of artificial intelligence-driven technology to ACE, its cutting-edge virtual leasing assistant. ACE can now automatically nurture highly qualified apartment leads and residents to increase leasing velocity.

October 20, 2022
News

ACE Reduces Leasing Office and Call Center Hours for Top Apartment Companies

Learn how top apartment companies ZRS, UDR, REMM Group, and Nicol Investment Company address staffing and operational challenges with AI innovation, ACE™ Virtual Leasing Assistant powered by LeaseHawk.

October 20, 2022
News

ZRS Teams Rest Easy While ACE Handles Their Weekend Work

ZRS Management is improving their lease conversions, saving their onsite staff precious work hours, and effectively communicating with prospective residents 24/7 – yes, including weekends. Learn how ACE™ Virtual Leasing Assistant is helping to make it all possible.

October 20, 2022
News

Infographic - Insights Inspired by 10 Years of Multifamily Data

LeaseHawk officially ‘hatched’ 10 years ago! Over the last decade, we tracked and recorded over 111M calls, witnessed nearly half of calls missed by leasing offices, and identified 26M prospects for management companies. Find out what our ten-year’s worth of data says about the multifamily industry.

October 20, 2022
News

Infographic - How Properties Fill Staffing Gaps with LeaseHawk

2021 brought continued challenges to the multifamily industry. Despite missed calls on the rise, staffing gaps, and budget constraints, properties with LeaseHawk persevered—and we have the numbers to prove it. Learn how we captured every qualified prospect for our clients and grew their bottom line.

October 20, 2022
News

PropTech Security: LeaseHawk Earns SOC 2 Certification

At LeaseHawk, we strive to give our clients the most enjoyable and secure experience possible. Our SOC 2 Type 1 Compliance Certification is an achievement that confirms our commitment to ensuring the security of your data and privacy.

October 20, 2022
News

LeaseHawk’s ACE Proves to be the Prospect-Generator PMA Needed

Internet Listing Services drive hundreds of leads to community websites. But, once prospects are there, it can be difficult to find the information they need. Discover how Property Management Associates (PMA) turned to a robust technology solution, LeaseHawk’s ACE, as a cost-effective solution.

October 20, 2022
News

For UDR, Removing Friction from Leasing Process Has Operation Margins Soaring

By adding new technology, the diversified multifamily REIT with approximately 52,600 apartment homes, has been able to increase its tour volume, conducting upwards of 40 self-guided tours per day while employing only a fraction of multi-functional office personnel at a given community.

October 20, 2022
News

Adara Communities Sets 500+ Tours Monthly with ACE

Despite nationwide staff shortages, tours and productivity haven’t slowed down for Adara Communities. ACE™ Virtual Leasing Assistant fills in when leasing staff are unavailable and instantly appeals to wider audiences with different communication styles.

October 20, 2022
News

How Shelton Residential Uses ACE™ to Take Prospects from “Not Now” to “WOW”

Wondering how to take your prospect experience to the next level? Shelton Residential is giving you an inside look at their leasing playbook. Learn how they use LeaseHawk’s AI-powered leasing agent to provide the best prospect experiences, increase tour bookings, and close more leases.

October 20, 2022
News

ACE™ Virtual Leasing Assistant Does More Than Any Chatbot

Virtual leasing is the new normal for the multifamily industry and chatbots have emerged as a critical communication tool. However, not all chatbots are created equal. ACE continues to push the boundaries on what it means to be a “bot”. Here are just a few of the features that make ACE stand apart.

October 20, 2022
News

LeaseHawk and Knock Partner to Deliver Best-in-Class Leasing Experience for ZRS Management

ACE™ Virtual Leasing Assistant now integrates with more of the systems you love. We’re excited to announce that LeaseHawk has partnered with Knock, a leading CRM provider for the industry. Our partnership integrates ACE with Knock’s CRM and calendar to keep your guest cards and tours in sync.

October 20, 2022
News

2020 Wasn’t All Bad: 5 Amazing Multifamily Stories from This Year

We can all agree that the year 2020 has not been the greatest year ever. But it’s not all bad! There was a soaring momentum of technology and despite market stress, our industry remained resilient. Read these 5 amazing multifamily stories to help get your wheels turning and your spirits lifting.

October 20, 2022
News

10 New Skills and Features Learned by ACE™ Virtual Leasing Assistant

Is it just us, or has a lot changed since February? Virtual assistants are now critical for communicating with prospects and residents. ACE is continuously learning to ensure prospects have all the information they need to make informed decisions and provide qualified leads to your leasing team.

October 20, 2022
News

LeaseHawk and LCP360 Partner to Enhance the Virtual Leasing Experience

LeaseHawk, a leader in multifamily leasing software and LCP360, a leading provider in virtual tour solutions have partnered to make the virtual leasing experience easier and more efficient for prospective renters and leasing teams.

October 20, 2022
News

LeaseHawk Releases Next-Generation Virtual Leasing Assistant for the Multifamily Industry

LeaseHawk officially announces the availability of ACE, the industry’s first AI-powered, virtual leasing assistant that delivers a consistent, human-like experience through voice, chat, and text.

October 20, 2022
News

LeaseHawk Launches Artificial Intelligence (AI) Solution to Measure Leasing Agent Performance

LeaseHawk has expanded its AI platform to include Agent Performance. It measures leasing agent call performance on all first-time prospect calls. This enables management companies to quickly identify gaps in leasing agent performance and reduce their dependency on costly phone shops.

October 20, 2022
News

9 Multifamily Industry Trends in 2019

In an increasingly competitive field, with disruptors like Airbnb in the periphery, it’s important to know the trends to watch in multifamily housing. Here’s a look at the top nine expected to make a major impact soon.

October 20, 2022
News

A Year In Multifamily: 2018 In Review and Look Ahead

At LeaseHawk, we listen to the voice of your customer—literally! See a snapshot of how the industry performed in 2018 with overall statistics on Telephone Performance Analysis (TPA) and much more. Plus, get a look ahead on what to expect from LeaseHawk in 2019 with tips to help your properties.

October 20, 2022
News

AI-Powered Lead Scoring for Multifamily

Learn how LeaseHawk’s AI-powered lead scoring solution can help properties make better marketing decisions and close more leases.

October 20, 2022
News

Introducing HawkEye® Business Intelligence

Powered by LeaseHawk, HawkEye Business Intelligence is the industry's most powerful tool for measuring the effectiveness of your marketing and employee performance. It opens the visibility needed for decision-makers to audit their marketing and employee performance to maximize lease conversion.

October 20, 2022

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