LeaseHawk is excited to announce the latest innovation in our ACE™ AI platform: ACE Insights. Designed to supercharge on-site agents into high-converting, powerful leasing teams, ACE Insights saves agents countless hours of data entry and ensures an unbiased and holistic measurement of their leasing performance. With ACE Insights, management companies can recognize their top leasing talent, identify skill gaps, create training opportunities, and easily benchmark their team’s performance against sister-sites and the rest of the multifamily industry.

What is ACE Insights?

ACE™ Insights is a groundbreaking addition to the ACE™ AI ecosystem, offering comprehensive call analysis and actionable intelligence to enhance leasing performance. By leveraging advanced generative AI technology, ACE Insights gathers, processes, and interprets vast amounts of data to deliver unparalleled insights into the performance of leasing teams and their conversations with your renters.

Key Features of ACE Insights

Intelligence Gathering

Your team will save countless hours with ACE Insights. It does all the work to listen, transcribe, categorize, and extract important details from calls, so your team can get more done, faster.

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Agent Insights

Say goodbye to mystery shops! ACE Insights solves many variables that must be accounted for in a shop: Did the shopper fit your customer profile? Was it cost-effective? Was the small sample size statistically relevant? Was the shop report late? Did the employee figure out it was a shop and alter behavior? With ACE Insights, management companies can use data to evaluate how leasing agents handle interactions with prospects and residents. ACE automatically identifies agents on every call using voice biometrics (no employee code entry required!) to provide detailed feedback on their strengths and areas for improvement. This real-time analysis helps managers identify top talent, address training needs, and ensure a consistently high level of service.

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Conversation Insights

ACE Insights goes beyond basic call tracking by analyzing why callers are contacting your properties. By understanding the specific needs and motivations of callers, management companies can tailor their communication strategies to better meet the expectations of prospects and residents. This deep level of understanding enables more effective marketing, higher conversion rates, and improved resident satisfaction.

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Any Calls, Any Source

ACE Insights is data agnostic—in other words, it plays nice with others! Feel free to track and record calls using your favorite provider. ACE can seamlessly ingest call recordings from your existing system, ensuring an easy setup.

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ACE: Your All-in-One AI Platform

With the addition of ACE Insights, the ACE AI platform is your all-in-one solution to ensuring you win every leasing opportunity. When your leasing team answers calls, ACE empowers agents to excel with instant data extraction and insights to ensure they perform their best. And if your leasing team can’t answer, ACE will step in, handling every call, text, chat, and email. ACE supports both prospects and residents, ensuring that every opportunity is captured, whether by your team or AI.

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Priority Access for Current Clients

We are thrilled to offer our current LeaseHawk clients priority access to ACE Insights. This exclusive opportunity allows you to be among the first to experience the transformative power of our newest innovation.

Contact us today to learn more about how ACE Insights can boost human efficiency, productivity, and leasing velocity. Become a LeaseHawk client and get to the top of the list for this game-changing tool. Don't miss out on the chance to elevate your multifamily management with ACE Insights!