15 years ago, video marketing was cutting edge and not yet widely available. The only place to post videos was in an Apple format viewable in iTunes. It was wildly technical trying to figure out how to film, convert and upload video. Plus, you had to rely on your prospects to download your video to their iPod. Early that year, YouTube launched, but didn’t have the marketing muscle that Apple did. Needless to say, it has taken years for video to become prevalent in the apartment industry.
Due to the impact of COVID-19, the need for virtual tours has accelerated. In 2005, Apartment marketing experts, Kate Good and Toni Blake were ahead of their time in predicting the relevancy and importance of video for our industry. They starred in what is now the multifamily industry’s very first virtual tour, which debuted for attendees at the 2005 AIM Conference.
At the time dubbed, “video podcasting” Kate and Toni led conference attendees through what a virtual tour could look like for leasing offices. Attendees who saw the virtual tour were blown away, because at the time an iPod was for only listening to music. In the video, Kate states, “I believe the next generation of apartment marketing is when you can actually bring your apartment community to life through video.”
First Aired: October 2005, AIM Conference (Apartment Innovation and Marketing Conference)
Produced by: Elyse Mueller, Unibrow Productions
Starring: Toni Blake, Kate Good
Music: bensound.com
Now, nearly 15 years later, virtual leasing is the norm. Video and 3D tours are no longer a trendy marketing tool—they are a necessity. With guided tours being impacted by stay-at-home orders and social distancing, leasing agents must rely on digital tools to lease apartments.
Other virtual tools used by leasing offices today are chatbots and virtual leasing assistants. ACE, the virtual leasing assistant from LeaseHawk, can answer phone calls, texts, and chats when a leasing agent is unavailable. It can even schedule or send a link to one of the many virtual tour options.
Experience how ACE works for yourself and see how it changes the way your prospects schedule tours. Call or text (480) 571-1339 and ask ACE to schedule a virtual tour!
Fill out this form to learn more.
Leasing offices are bursting with activity from property tours, the phone ringing constantly, and residents coming in with requests. It is nearly impossible to answer every call that comes in. Consider these pros and cons before hiring a call center or answering service to help your properties.
What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.
Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.
Calling all leasing stars! LeaseHawk is celebrating the launch of ACE™ Insights by giving up to $100,000 to top-performing apartment leasing agents. Use ACE™ Insights to show off your leasing skills and boost performance. It’s time to turn your talent into rewards—don’t miss out!
LeaseHawk is now HIPAA compliant, reinforcing secure, compliant data management for our clients, especially sectors catering to assisted living and healthcare. With this achievement, ACE™ AI can automate interactions 24/7, ensuring privacy and efficiency while reducing administrative burden.
LeaseHawk unveils ACE™ Insights, the latest addition to its ACE AI platform, to boost human efficiency, productivity, and leasing velocity. Current clients get priority access. Contact us to join the list!
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.