Our Commitment to Client Success
We are proud of our Client Success Team. Learn more about the Hawks that make it all happen for our amazing clients.
People
We are passionate about your success, that’s why we develop software solutions to help you boost your leasing effectiveness. Every tool we develop is designed to make the leasing process easier to navigate and enables you to improve your performance along the way.
When you sign on as a LeaseHawk partner, you don’t just gain a robust and user-friendly software platform, you gain a whole team of advocates that understand your unique business goals. Our Client Success Managers are singularly focused on helping you measure and identify the key areas that impact your leasing success.
It all starts with implementation and on-boarding. Your Client Success Manager is the hub of all the resources you need to seamlessly integrate LeaseHawk into your organization. Every member of our team is armed with “superpowers” that make them the heroes at driving customer success. They are data miners, master trainers, trend analysts and technical support specialists.
They are your one point of contact that is there for you every step of the way. They create a roll-out plan that is designed for your unique company structure.
They know what impacts your leasing success. They are seasoned experts that have worked with management companies to understand their data and uncover valuable insight.
They ensure you have all the support you need to reach your goals. From custom reports that give you detailed analysis to training resources that drive adoption.
“LeaseHawk was a game changer for us! We could now track all calls, emails and texts coming in and be aware what was missed and instantly get back to them. It helps us analyze more of our reporting stats and see what areas we were lacking in and what we were best at. LeaseHawk is a great company to work with and has really helped our business get a step ahead in the apartment industry. We truly appreciate their work in creating this awesome system!” Read more reviews here.
Our Client Success Managers are the heart of our organization. They help shape the products we design from the customer feedback they receive. They understand every challenge our customers face and focus on solving those challenges by leveraging their years of expertise deciphering data to uncover valuable opportunities.
Fill out this form to learn more.
Leasing offices are bursting with activity from property tours, the phone ringing constantly, and residents coming in with requests. It is nearly impossible to answer every call that comes in. Consider these pros and cons before hiring a call center or answering service to help your properties.
What happens when your leasing team answers a prospect call? Do they ask the right questions? Do they ask to schedule an appointment? Learn how to build a winning strategy for measuring your team's performance on calls, so you can identify trends and areas that need improvement.
Are you guilty of believing these three customer service myths? Learn what they are and how you can overcome them, so your leasing teams can perform at their best.
LeaseHawk is now HIPAA compliant, reinforcing secure, compliant data management for our clients, especially sectors catering to assisted living and healthcare. With this achievement, ACE™ AI can automate interactions 24/7, ensuring privacy and efficiency while reducing administrative burden.
LeaseHawk unveils ACE™ Insights, the latest addition to its ACE AI platform, to boost human efficiency, productivity, and leasing velocity. Current clients get priority access. Contact us to join the list!
Discover the game-changing impact of Artificial Intelligence on multifamily properties in 2024. Explore how ACE™ from LeaseHawk revolutionizes staffing, renter retention, and interactions, setting new standards for efficiency and satisfaction. Unlock the future of multifamily success with AI.
Get the latest multifamily news, how-to's, infographics and more delivered right to your inbox.
